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Parcel and Concierge
A lobby that runs itself, day and night.
Parcels go into smart lockers, visitors check in at a kiosk, callers reach residents on their phones and a remote concierge covers several lobbies over video, so deliveries and guests never wait for counter staff.
Features
A lobby that runs itself, day and night.
Everything you need, in one system.
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01
Parcels without the front desk
Couriers drop parcels into LockerSense and residents collect any time with a code on their phone.
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02
Self check-in for visitors
KioskSense registers visitors in under a minute with an invite QR or a short walk-in form.
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03
Remote concierge by video
One operator covers several lobbies and helps visitors over video when the kiosk is not enough.
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04
Rider and courier mode
Food delivery riders and couriers get a short pass to the lobby or parcel room only.
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05
Calls answered anywhere
Visitors call from CallSense and residents answer and open the door from MyHaus.
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06
Multilingual screens
Kiosk and lockers run in English, Chinese, Malay and Tamil, with large text for older visitors.
Products Used
What Parcel and Concierge is built with
Each product works on its own, and better together on the Sixsense platform.
Smart Parcel Locker
LockerSense
Courier drop-off and pickup codes sent to the phone.
View product
Visitor Kiosk
KioskSense
Self-service visitor registration with ID scan and badge printing.
View product
Video Intercom
CallSense
Visitors call, residents answer and open from MyHaus.
View productEverything is managed in SenseHub, the portal for MCSTs and managing agents.
Connected Ecosystem
Part of one Sixsense platform
Parcel and Concierge shares residents, visitors and alerts with every other module.
FAQ
Common questions
Do we still need a person in the lobby?
Many sites run the lobby with the kiosk and a remote concierge, with a guard on patrol nearby. Busy offices often keep one staff member and use the kiosk to handle the queue.
Is face recognition required?
No. Face recognition is optional and opt-in for returning visitors. Visitors can always check in with a QR invite or the walk-in form.
How quickly does the remote concierge answer?
Our target is under 20 seconds during staffed hours. Calls outside those hours can be routed to the site guardhouse instead.
Can the kiosk work for a condo as well as an office?
Yes. In condos, visitors select a block and unit, and the resident approves from MyHaus. In offices, visitors select a tenant company.
Ready to see Parcel and Concierge on your site?
Free site survey and a fixed-price proposal within a week.