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AI Incident Management System
IncidentSense
Every incident, from first alert to closed report.
An AI incident management system for control centres and security teams. It turns alerts from cameras, robots, sensors and officers into incidents, notifies everyone at once, tracks the response and writes the report.
Key Features
What IncidentSense does
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01
One inbox for every alert
AI video, patrol robots, sensors and officers’ reports all arrive in one place, so nothing is missed between systems.
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02
AI sorts what matters
Each alert is classified and given a severity, so the control centre sees intrusions, unattended objects and unusual movement first.
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03
Documented the moment it happens
Time, exact location such as the tank number or area name, a description and the video clips are captured automatically.
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04
Everyone notified together
The site team, the client’s duty officer and the central control room are alerted at the same moment, by app, SMS and email.
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05
Response tracked live
See who is responding, where cameras and robots are pointed and what has been done, on one live timeline.
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06
Escalation built in
When an incident needs police or emergency services, the site’s emergency protocol and contacts are one tap away.
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07
Reports written by AI
The full timeline, every action, the evidence and the outcome become a finished report, ready to send to the client’s HSSE team.
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08
Lessons and records kept
Debrief notes and procedure changes are kept with each incident. Video is kept for 90 days, longer for incidents, and reports indefinitely.
FAQ
Common questions
Which alerts can it take in?
Alerts from EdgeSense AI video, patrol robots, alarm and IoT sensors, and incident reports from officers in MyGuard. Other systems can connect through the open API.
Does AI decide what happens?
No. AI sorts and documents incidents and drafts the report, while the control centre and your officers make every decision.
Can our client see the incidents?
Yes. The client’s duty officer is notified as it happens and can follow the timeline and download the final report.
Is it only for robot patrol sites?
No. It works for any site with cameras, sensors or guards: condominiums, offices, industrial plants and critical sites such as terminals.
Ready to see IncidentSense on your site?
Tell us how many doors and residents. We reply within one working day.